Terms and Conditions


You will be able to access most areas of this website without registering your details with us. Certain areas are only open to you if you register.

We may change these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the terms and conditions to make sure you have the most recent version relevant to your contract.

These terms and conditions are for Private Purchasers (consumers) only. For clarification a consumer is any person who does not deal in the course of their business.

If you are buying our goods to re-sell then you need to notify us in writing. Please use our contact form to get in touch.

If you have any questions about these terms and conditions and how they affect you please contact us.


You are deemed to have placed an order with us by ordering online via our online checkout process, or by placing an order over the telephone. As part of the checkout process you will be given the opportunity to check your order and correct any errors. We will send you an order acknowledgement detailing the products you have ordered. This will be done by e-mail.

We will accept your order when we confirm the order by e-mail, We will send written confirmation of order via Royal Mail if you so request.

Once the order is accepted the contract is formed, however we may still refuse to accept your order after confirmation where:

  1. goods are not available, in which case we may provide a substitute of the same type and quality. You will be notified of this substitution by post or e-mail or telephone. You will have an opportunity to return the substitute goods if they are not acceptable. We will bear the cost of returning the substitute goods to our offices;
  2. we cannot obtain authorisation for your payment;
  3. there has been a product description error; or
  4. It is logistically impossible for us to deliver the goods to that location; or
  5. delivery surcharges are applicable and have not been paid; or
  6. through error, we have under priced an item, we will not be liable to supply that item to you at the stated price. We will notify you of this before despatching the item to you. In those circumstances, we will also notify you of the correct price, so that you may decide whether or not you wish to continue with the purchase. If you decide not to order the goods, we will give you a full refund on any amount paid in accordance with our Cancellations and Returns Policy set out in Section 4. below.

Delivery will take place within 28 days of the order being confirmed unless otherwise agreed with you.

For offshore or remote mainland deliveries please contact us for specialist advice.

Next working day deliveries: For certain products, where specified, we may be able to arrange delivery on the next working day after receipt of your order, in which case an additional charge will apply. The order must be confirmed by 12 noon to be processed for a next day delivery. Orders placed after this time and on a Saturday, Sunday or Bank Holiday will be processed the next working day. If a next day delivery is not met we will refund the charge.

Designated day deliveries: We may be able to arrange delivery on a specific date of your choice, in which case an additional charge will apply. Please contact us for specialist advice. If a designated day delivery is not met we will refund the charge.

Saturday deliveries: We may be able to arrange delivery on a Saturday of your choice, in which case an additional charge will apply. Please contact us for specialist advice. If a Saturday delivery is not met we will refund the charge.

Our delivery service is kerb side only. If you have any special requirements or if access is difficult please contact us.

If access for delivery is restricted please ensure that you inform us when placing your order or in all circumstances prior to despatch of the goods. Failure to do so will result in the delivery being treated as a failed delivery if access is unavailable and may result in a re-delivery charge being applied.

If a delivery is refused at the delivery address, and re-requested for another date, we may charge for the second delivery. If you refuse to accept an item that is being delivered for any reason you must notify us immediately with the reason for refusal


Prices listed are in GBP and are inclusive of delivery costs and VAT, although additional charges may apply to deliveries in certain remote parts of the United Kingdom or overseas – see section 6 for details.

Latest prices are listed against each specific product on the website

Please see section 6 “Arranging and Anticipating Delivery” for specific charges in special circumstances.

Our prices are reviewed on a regular and frequent basis and any changes will be listed against each specific product on the site.

All prices must be paid in full before despatch. Payment can be made via credit or debit card, payment is taken when we receive your order. On-line and telephone order payments are processed via our secure payment system.

We will endeavour to match the price of any like-for-like product you find on-line. If you find the same or like-for-like product cheaper elsewhere please email us and ask for a price match.

Discounted quotations can be requested for bulk or multiple orders and by charities and community organisations.


If you wish to cancel your order before the goods have been despatched you can e-mail us.

If you wish to cancel your order after despatch because you were unable to accept the goods on the agreed delivery date you will be liable for a delivery charge and return charge which will be deducted from your refund. This is set at £59 per item delivered and £59 collected.

If you wish to cancel your order once you have received the goods you can give us a notice of cancellation. You have seven working days, by statute, from the day after the date of delivery of the goods. You must notify us in a durable form and this can be done by email or in writing . You must keep the goods in good condition whilst they are in your possession.

You should return the goods to us; you will bear the cost of returning the goods and any restocking charges. Upon receipt of the goods you will receive a full refund of any monies paid or exchange or credit if applicable. You will also have the cost of delivery deducted from any refund.

In the case of customised orders where goods have been made specifically to your order the above cancellation provisions do not apply.

Refunds will be processed as soon as practicable but will be processed within a maximum 30 days. Where exchange rates of currency are involved, the refund will be made in GBP at the current exchange rate. It is not reasonable for us to accept responsibility for any loss or gain caused by changes in the exchange rate between the time of ordering and the time of issuing the refund



Photographs and images on the website may have been supplied to us by the manufacturers, or with regard to our own products they will have been supplied by us but in any event they are used to represent the style of the product only.


The prices stated on this website include the cost of carriage to most UK postcode districts. However, we incur additional costs for delivery of certain products to some postcodes, these being remote areas. If we do incur additional costs we reserve the right to levy the additional charge and increase our lead times, which would also be necessary as specialist hauliers may need to be engaged.

If you have placed your order on line and an additional delivery surcharge is required, your order will be placed on hold and we will contact you to notify you of the additional charge. You can then choose to continue with your order by paying the additional delivery charge or you may cancel your order at that point.

We are unable to deliver some of our products to certain postcodes. Please see individual product pages for more details.

Please note that we operate a policy of kerb-side delivery only. If you have any special requirements or believe access to your address may be difficult for our delivery driver then please contact us.

Please note that any time scales or dates stated on our website or emails regarding our delivery are ESTIMATES only. We endeavour to deliver all goods within 30 days. Orders received on Saturdays, Sundays or public holidays and orders received after 1pm on weekdays, will be processed the next working day. We do not normally deliver on Saturdays, but where we agree to a Saturday delivery, an additional charge will be levied and this will be made clear at the time of placing your order. We do not deliver at all on Sundays or public holidays. We recommend that you do not arrange any third party ancillary services (eg. installation) until goods are delivered. We cannot be held responsible for unnecessary expense incurred in this regard where the delivery ESTIMATE has been relied upon but not met.

When placing your order, please ensure that you have included the full delivery address details, including an accurate postcode of the delivery address and your daytime contact telephone number(s) and an up to date e-mail address so that we can notify you in the event of a delivery problem. If you are not going to be present to accept delivery and you wish the goods to be left unattended, please notify us prior to delivery in writing (post, email or fax) or leave a signed note in a secure place to this effect.

Once your order is placed we will send out a confirmation email, showing your contact details as provided to us, your order reference number and an estimated delivery date. In most cases, you will be contacted prior to that estimated delivery date to notify you of the exact day on which your delivery will be made.

If you miss the delivery of your order, you may incur a re-delivery charge as we have met our original delivery obligation with our first attempted delivery. If this is the case we will of course notify you, prior to the re-delivery, of any charges that may apply.

For further information and clarification regarding deliveries, please contact our sales team prior to placing your order.


Delivery will be deemed as successfully made once the product has arrived at the address specified so long as the product has been signed for or a signed note by the buyer has been left to say that the goods can be left unsigned for. Where goods are required to be signed for, these must be signed for by an adult aged 18 years or more. A kerb-side delivery will take place. The driver will not request assistance unless it is offered by the customer.

Products are your responsibility once they have been received by you, your agent or the intended recipient or a signed note has been left indicating that delivery can be left unattended. Any loss or damage to the products will be at your own risk.

In case of delivery to certain locations such as hospitals, airports, hotels, ships and other business premises, the signature of any person authorised to accept delivery on behalf of that organisation shall be accepted as proof of delivery of the goods to yourself.

Shortages should be noted on the consignment note and notified to us within 24 hours of delivery email us or telephone us. Callers in the UK pay the same call charges irrespective of National Geographic Location. Charges for calls from mobiles may vary).

If you have received a package that is damaged and have chosen to accept the delivery, it is important that you sign the delivery note as “Damaged”. You should notify us of any damage within 24 hours of receipt and we may require photographic evidence of the damage. We will arrange to collect and replace your item within an agreed time or offer an alternative remedy. Signing of the delivery note as “unchecked” or similar wording does not waive your right of notification to us for damage as detailed above.

We may not accept claims for damaged goods if the courier has obtained a clean signature for delivery. If more than  24 hours after delivery have passed please email or telephone us. Callers in the UK pay the same call charges irrespective of National Geographic Location. Charges for calls from mobiles may vary).

If there is cause for concern or any other problems identified, such as damaged parts, on or after delivery, do not attempt assembly. Please contact us for further advice.


If the product is damaged or broken on arrival you can return the goods (damage should be reported within 24 hours of delivery – see section 7 above). We will require photographic evidence of the condition of the item you are returning. We will collect the item(s) from you if applicable. You will receive a full refund once the goods have been delivered to us and have been inspected.

We cannot accept back for a full refund any item which has been incorrectly assembled causing a fault or damage, or modified in any way.

If the product delivered is not what you ordered or does not correspond fully with its item description and you wish to discuss this please notify us immediately Geographic Location. Charges for calls from mobiles may vary).

If an item develops a fault within a reasonable period after delivery you should NOT continue to use the goods. Please notify us as soon as practicable on 01636 918410. Callers in the UK pay the same call charges irrespective of National Geographic Location. Charges for calls from mobiles may vary) We will arrange for a replacement or refund as required. In both cases we will arrange to collect the goods and examine them.

Please notify any missing parts following the inspection of the goods. Please notify us within 24 hours of delivery on 01400 281200. Callers in the UK pay the same call charges irrespective of National Geographic Location. Charges for calls from mobiles may vary), or email us detailing the parts and giving part numbers if applicable. You may also send in photographs or an illustration if this would help identify the missing part(s). On receipt of the information we will arrange for the relevant part(s) to be sent out to you. Please note that all parts must be checked before assembly to make sure they are all present; once assembly has been commenced and/or completed the purchase price will not be refunded.



These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English Courts.

These terms and conditions together with the privacy policy, security policy, any order, order acknowledgement and communications and payment method instructions, if any, are the whole agreement between you and us. If any provision or terms of these terms and conditions is found by any competent jurisdiction to be invalid the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.

You must be over 18 years to purchase the Products and register with this website.

Letail shall not be liable for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the reason for that failure is caused by circumstances beyond its reasonable control.

Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such terms is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

We have used our best endeavours to ensure that our website complies with UK laws. However, we make no representations that the materials on our website are appropriate or available for use in locations outside the UK. Those who visit our website from other locations do so on their own initiative and are responsible for compliance with all applicable laws.

You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.



While we endeavour to ensure that the information on this website is correct we do not warrant the accuracy and completeness of the material on this website. We may make changes to the material on this website or to the products and prices described in it. There will be a notice on the site advising you of this.

If you are relying wholly on any content to make your purchase decision please feel free to contact us to clarify and confirm any detail prior to placing your order with us. This does not affect your statutory rights.


Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary.

You are prohibited from posting or transmitting to or from this Website any material:

  1. that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
  2. for which you have not obtained all necessary licences and/or approvals;
  3. which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
  4. which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

You may not misuse the Website (including, without limitation, by hacking).

We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses of the Licence Section.


You are permitted to print and download extracts from this Website for your own use on the following basis:

(a) no documents or related graphics on this Website are modified in any way; (b) no graphics on this Website are used separately from accompanying text; and (c) any of our copyright and trade mark notices and this permission notice appear in all copies.

Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website unless subject to clause 12.1, for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

Subject to clause 11.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

Any rights not expressly granted in these terms are reserved.


While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.


Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them.

If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:

  1. you do not remove, distort or otherwise alter the size or appearance of the logo;
  2. you do not create a frame or any other browser or border environment around this Website;
  3. you do not in any way imply that we are endorsing any products or services other than our own;
  4. you do not misrepresent your relationship with us nor present any other false information about us;
  5. you do not otherwise use any trade marks displayed on this Website without our express written permission;
  6. you do not link from a website that is not owned by you; and
  7. your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations. We expressly reserve the right to revoke the right granted in clause 12.1 for breach of these terms and to take any action we deem appropriate. You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 12.1. 15.


Each registration is for a single user only. We do not advise you to share your user name and password with any person nor with multiple users on a network.

Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password you should contact us immediately.

We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.


All products are sold for domestic use only.

Any warranty offered or implied is valid for goods within the United Kingdom.

You may not assign, sub-licence or otherwise transfer any of your rights under these terms and conditions.

Letail try to ensure that all information on this site is accurate. However, if an error does occur we will contact you as soon as we become aware of the error, to discuss whether you wish to continue with your order or not. If you cancel your order you will receive a full refund of any charges paid in advance.